Refund policy

The short version

Everything we sell is printed and embroidered to order, so nothing exists until you buy it. That's deliberate — no dead stock, no landfill. It also means a returned item can't go back on a shelf, because there isn't one.

So please check the size chart before you order. Every product page has real measurements in inches and cm. Our regular-fit tees run true; the heavyweight drop-shoulder is oversized on purpose, so size down unless you want to camp in it.

That said, you have rights, and we're not going to be weird about them.

Changed your mind

You have 14 days from the day your order arrives to tell us you want to cancel, and a further 14 days to get it back to us.

Email info@stickywillies.co with your order number first — please don't post anything back before you've heard from us, or we can't track it and neither can you.

Items need to come back unworn, unwashed, and in the condition they arrived in.

Return postage is at your own cost for change-of-mind returns. We recommend a tracked service — until it reaches us, it's your parcel. If the item is faulty or we sent you the wrong thing, we cover the postage.

Refunds

Once your return arrives and we've checked it over, we'll refund you within 14 days, to the payment method you used. If you're returning your whole order, we'll refund the standard outbound delivery charge too.

Faulty, damaged, or just wrong

If your order turns up misprinted, damaged, or it isn't what you ordered, email info@stickywillies.co with your order number and a photo. Do this as soon as you spot it — it lets us sort it out faster.

You have 30 days from delivery to reject a faulty item for a full refund. After that, we'll repair or replace it. Either way you don't pay postage, and you don't pay for the replacement.

Exchanges

We don't do direct swaps. Because each item is made to order, an exchange is really a return plus a new order — and doing it that way gets you the right size faster. Return the original, place a new order.

Your legal rights

Nothing above affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

Contact

Sticky Willies
105b High Street, Rye, TN31 7JE, United Kingdom
info@stickywillies.co